The hotel's owner is saving … Improve Your Housekeeping Operations. Best practices to keep your commercial kitchen clean, employees safe and customers confident, How to Reduce Your Household’s Food Waste, 5 simple ways to accommodate dietary requirements this Christmas, What are the duties of housekeeping in a hotel, How to clean a hotel room: a step by step guide, How to clean a hotel bathroom: a step by step guide, Cleaning products, equipment, and supplies, Deep clean upholstered furniture and curtains using a. Hotel Housekeeping 5 “I consider housekeeping to be the heart of hotels and it is only when something goes wrong that it is recognized – just like our hearts.” - Sheila Perera FIH Glenmor Manager, Gleneagles Hotel. A housekeeping trolley will allow them to move everything easily, as well as keep things organised. Some training providers would only ask for a written assessment or none at all. Vacuum the mattress and launder any covers or protectors. Hotel Housekeeping Rules. LA: This is the laundry bag, and the laundry form. Membre CP, 3 nov. 2020. A hotel room could play host to hundreds of different guests each year, but no guest wants their room to feel used, which is why it’s the role of your housekeeping staff to ensure that there is no evidence of any previous occupants, and that every room is completely clean from top to bottom. Given that the housekeeping department is more often than not the largest hotel operation in terms of payroll and staff numbers, looking for solutions in this area should be on every hotelier’s mind. Use this question to highlight all the relevant skills you have for the job so that you can show the interviewer how you match up with the requirements for the job. You can request this in the next step. Do you know who can provide me special service for tonight? A vacuum bracket or holder. They ensure that housekeeping staff complies with established safety and sanitation policies. What Previous Experience do You Have as a Housekeeper? Housekeeping Supervisors are responsible for overseeing the work of housekeeping staff employed by either hotels, resorts, universities, hospitals, or other facilities that require regular cleaning. Whether you run a cosy B&B or a five-star hotel, guests never expect to be greeted by dirt, hair, or dust in their room, and complaints or negative reviews are understandable if this does happen. Housekeeping and Cleaning General Skills At the end of the day, you need a clean home. Housekeeping. If they consider you serious and motivated, and you can come and keep the house when they need it, they will hire you. This hotel was a pleasant surprise. 2. Not only does this ensure that your hotel guests will enjoy a clean room, but it can also help make hotel furniture and fixtures last longer. It’s important to know how many staff members you need on duty when the hotel is at different occupancy levels. We also have some very helpful cleaning and hotel product buying guides that will give you all the information you need to select the right products for every aspect of your business. Hospitality Internship- Housekeeping. As a homeowner, you should look at how you can keep supply costs down and how you can be more environmentally friendly, as being eco-friendly can lead to cost savings and help protect the environment. Most of the revenue comes from the rooms in a hotel so it's critical to have a housekeeping team in place. Hotel housekeeping 101: Tips and tricks for clean hotel rooms. If you are on the hunt for a hotel housekeeping position, you are likely to see job postings similar to the one below: Hotel Housekeeper. In an industry with high employee turnover, these procedures keep staff aligned with your property’s ideal service and safety standards. Since dirty rooms are one of the most common complaints from guests on travel review sites, the need for an efficient cleaning process is an absolute must for every hotel. Whether it’s a mint on the pillow, a mini shampoo in the bathroom, or a soft towelling robe, guests love complimentary products, so including some freebies will always go down well. It can be confusing, especially as hotels reopen with new cleaning procedures amid the COVID-19 pandemic. In addition to guest bedroom cleaning, some of your housekeepers should also be responsible for cleaning other front of house areas in the hotel, although generally there will be different teams and shift patterns for this. Sending a survey after someone stays at your hotel or bed and breakfast is a fairly commonplace marketing tool. Bref descriptif de l’hôtel. Consequently, it is important for you to prepare the potential question and knowing the way of answering those to carter the interview. Staff training is crucial to improving housekeeping job performance. To save money on housekeeping costs as a hotel owner, you should consider making adjustments to your staffing practices. Learn about interview questions and interview process for 81 companies. But you also don’t want your housekeeping trolley to be so overloaded with supplies that it becomes difficult or dangerous for your staff to push. In this guide, we’ll show you how to properly clean your rooms and bathrooms, as well as share some tips for impressing your guests. Housekeeping is often an entry-level job, and many people enter the field having no prior experience. On days when a bedroom needs to prepared for a new guest’s arrival, an intensive clean and complete change of bedding will be required. We ask leading experts in housekeeping what needs to be done to keep your hotel safe and sanitized for both guests and staff. Photo by @plqml on Unsplash. Hiring exceptional hotel staff … The reason for this is mainly that I'm traveling with my dog (yes, the hotel is aware of this) and although he will be in a travel cage while I'm away, it would be best if there were as little distractions as possible. Laundry porters and linen room assistants also help to make sure that there’s always a supply of fresh bed sheets and clean towels on hand. Keep in regular communication with your clients and ensure that they are satisfied after each cleaning. It doesn’t matter what sort of business you run — whether it’s a tiny independent boutique, or a big chain, there’s no reason your rooms can’t be pristine. Hotel housekeepers, frontline warriors against Covid-19. The next section is dedicated to evaluating house cleaning skills and assessing housekeeping potential. They will usually be responsible for organising shifts, checking and inspecting the work of the housekeeping attendants, re-ordering supplies, and reporting any faults or problems with guest rooms to the relevant person. Housekeeping. LA (Knocks at the door.) At the end of this French vocabulary lesson, you will be able to make your hotel reservation, ask about services and amenities, pay your bill, and identify common places and items in a hotel. Its always nice to have someplace to get away and comfort inn is the place id like to go. Nail the onboarding and training processes. Of course, this isn’t representative of the total number of cleaning employees you’ll need, as staff can’t work every single day without a break, and you’ll also need cover for holidays or sick leave. Staff is amazing. The concept of housekeeping in hotel is simple but when consider to maintain a house of several hundred rooms and numerous public areas the task becomes gigantic. If you’re stuck with a late return flight and could do with some extra time in your room, then asking for a late check out right when you first check in is one of the most important things to do upon arrival. A clean room as a part of the guest’s experience contributes to repeat business and referrals to other potential clients. Bring your resume or a list of your employment history, so you can expand on the information you included in your job application. Chain hotel in search of a dedicated and caring individual to maintain our rooms, care for our guests and help bring the entire hotel experience together. Housekeeping is what hotels depend on to keep up on regular cleanliness. Ask potential housekeepers how they approach their jobs and what they think sets them apart from the rest. Since I largely work from hotel rooms, I typically call housekeeping when I leave my room and ask for my room to be made, since I’m often not out of my hotel room all day. Sample Apology Letter to Hotel Guest Complaint. Please fill in the form if you wish to do the laundry… Example conversation. National Hospitality: How to Hire a Hotel Housekeeper. Based in Manchester, U.K., Natalie Baker has been a freelance beauty and fashion writer since 2009. Note: Many of the words below are linked to .wav files. May I help you? The housekeeping department, in any hotel business, contributes to major amount of profit Knowledge of health and safety is also required when using cleaning chemicals that must be stored and used properly. There are so many changes in hotel procedures right now and the Housekeeping Department has surely suffered the biggest impact caused by the coronavirus pandemic. We are so excited to share efficient technique to hotel cleaning and housekeeping management. Sir our hotel is well known for its quality of services for our valuable customers in the city. Worried that someone else might pocket the cash … This hotel is very clean. That means working out how many staff you need to employ per shift and creating a checklist for them to follow in each area to ensure cleaning standards are met. Compartments for storing guest toiletries and refreshments. You may not hear about them very often these days, but bedbugs remain a persistent problem and the housekeeping staff of every hotel is trained to look for them. Housekeepers should ask the guest to write a note explaining that they have given them a gift. 3. A guest’s privacy is paramount importance and should be carefully respected at all times, thus DND rooms should net be entered. And it’s always a quiet sleep. Multiple tiers and shelves for keeping cleaning products and supplies organised. This can help you establish if the person has the type and amount of experience you desire in a housekeeper. "Many homes have surfaces like granite, marble and stainless steel that can be seriously damaged if cleaned improperly," says Homer. Housekeepers in a hotel also clean public areas and often come into contact with hotel guests. Laundry Attendant. Hotel Hôtel Eiffel XV Airport shuttle. Laundry Attendant. A hotel standard operating procedure (SOP) protects your staff, your guests, and your business by structuring your operations for efficiency, accuracy, safety and consistency.. Yet, hoteliers usually pay much attention to this process. Mini bar supplies (like alcoholic drinks and snacks). People who say that they view housekeeping as nothing more than something to do while a better job comes up are not very likely to care about a job well done. If you’re looking for more advice, visit our dedicated hotel advice centre, where you’ll find loads of insider tips about the industry. Housekeeping teams are usually managed by a floor manager or supervisor, with a different manager overseeing each floor. Sample Apology Letter to Hotel Guest Complaint. The housekeeping work is carried out at various levels such as managerial level, supervisory level, and operational level. Clearly, an effective housekeeping strategy needs to be a top priority for any hotelier. Airport shuttle. Difficult customers are a part of any job in the hotel industry. Hotel housekeepers, frontline warriors against Covid-19. Do take up this quiz and see if you have a promising career in this field or might need more reading. To get a sparkling, five-star clean that will ensure your guests are happy with the standard of their room, your housekeepers should carry out the following steps in each bedroom before welcoming a new guest: To keep your rooms as clean as possible, you’ll sometimes need to go above and beyond your usual cleaning checklist, and even use some specialist deep cleaning equipment. You should also wash your pillows every six months. Whether you run a cosy B&B or a five-star hotel, guests never expect to be greeted by dirt, hair, or dust in their room, and complaints or negative reviews are understandable if this does happen. Employers ask this question to see if you can maintain a positive attitude despite the challenges that may come with the job. “I’ve also seen people ask for it to be divided among the entire staff,” Epperly said. Asking the caller to repeat the details is … Let’s have a look at the few questions you’ll deal with in this case. Just put a lump sum in an envelope at the front desk and ask the front desk to distribute it to specific groups (like housekeeping) or to the specific people who helped you. Tipping Hotel Housekeeping Overseas Every country has different customs around tipping. Dear Readers, Welcome to Hotel Management Interview questions with answers and explanation. I'll call housekeeping. Running a hotel and keeping guests happy is a team affair, and you need to ensure that new hires will fit in with your current team and the company culture you’ve created. LA: This is the laundry bag, and the laundry form. And, given that the majority of customers will read online reviews before booking a hotel these days, that can pose a real threat to your business. Pillows should be replaced at least once every two years or as soon as they go out of shape to ensure they’re completely comfortable. At higher-end properties, $3 to $5 per guest per night is typical, says Lillian Africano, president of the Society of American Travel Writers. Knowing what a client expects of your housekeeping services is key to being a good housekeeper. Dear Guest, It was a great pleasure for our hotel to have such valuable and loyal customers like you. housekeeping, maid noun: staff members that clean the rooms and linen: Put a sign on the door if you want housekeeping to come in and change the sheets on the bed. Likewise, if your hotel has narrow corridors or limited lift space, your staff aren’t going to be able to move it from room to room, so a smaller unit may be more suitable. Initial question: Guest: What do I have to do when I want my laundry done? A: I'm talking about the free stuff, like soap and shampoo. Examples of complimentary guest products could include: In addition to these products, your housekeeping trolleys should have the following essentials: It’s now quite common to offer your guests a mini bar and hotel room beverage service, so they can help themselves to refreshments. You should aim to do the following tasks at least once every three months: Remember that you will need to schedule in extra time for these tasks. If you have a small hotel with just a few rooms to service, there’s no reason to invest in a huge trolley. If your staff know exactly which steps to take from the moment they enter a room, it will help to stop anything from being forgotten or overlooked. Hôtel George Sand is rated "Fabulous" by our guests. Staff: OK, Mr. William. This guide will cover: Good housekeeping is an invisible service, in that guests only really take notice of it when your team fails to deliver the expected standard of cleanliness. Your housekeeping team will be responsible for replenishing these supplies as needed, so they will need to have enough in their trolley to restock each room they clean that day. So, be sure to take our hotel housekeeping tips and tricks on board to ensure impressive results and happy customers every time. On a daily basis, the housekeeping team is responsible for cleaning guest rooms and ‘turning down’ beds, as well as replacing any dirty towels and replenishing any other amenities. Now hotel authorities are also changing their policy and added the statement that they have all the right to enter hotel even when DND sign is displayed. Storing this on the cart will save your housekeepers from making two trips when moving from room to room. Housekeeping in a hotel is a very physically demanding job that includes many, varied tasks. You'll have your souvenirs shortly. I was in a hotel room in Paris, at a very high end hotel off The Champs Elysses. To better understand how these changes affect both guests and housekeepers, we invited Svetlana Udalov, CEO … From the moment I checked in the staff bent over backwards to help me with what ever I needed and went above and beyond. This is especially evident in a new post coronavirus world. That means you need to strike the right balance between having enough supplies for the shift ahead and ensuring that your trolley is safe to push. English Conversation for Hotel – Housekeeping – ดูแลทำความสะอาด Housekeeping. To tip or not to tip: That is the question. There is a huge workload on the hotel housekeeping staff. Ask for specific examples of teams and projects the candidate has worked on in past jobs or experiences, and what resulted from her efforts. — when I see that housekeeping is servicing my room I … This will allow your staff to move the cart easily and park it safely. They want housekeepers who can stay productive and take pride in their work. TIP #1 – During your Housekeeping interview, be sure to demonstrate a positive attitude at all times and do not discuss anything negative.Be firm in your answers and prove to the interviewer that you have the tenacity and resilience to perform this role to the required standards. Housekeeping and the everyday work of the cleaning staff take place behind the scenes of the hotel life. The employer is looking for evidence that you know about the hotel and what the position entails. 1. When answering this question, give an example of how you have dealt with a similar situation in the past and how the issue with the guest was resolved. Hotel Housekeeping - Staff Duties. As a hotel housekeeper you may meet guests when entering rooms or cleaning public areas. Your housekeeping trolley should be equipped with the following cleaning supplies: If you would like more tips for choosing the best cleaning products and equipment for your hotel, take a look at our janitorial supplies buying guide. Assuming that a staff member works for eight hours (and allowing for a 30-minute break), they’ll be able to clean around 10 bedrooms per shift, depending on the size of the rooms. Membre CP, 1 nov. 2020. What is the job description of a hotel housekeeper? You can’t ask for any more. 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